Delivery and Returns

Shipping & Delivery

To ensure you get your purchase as soon as possible we ship out all orders within 24 hours of payment from Monday to Friday.

  • Shipping countries: worldwide
  • Shipping cost: free for BENELUX (on collection products)
  • Average delivery time: 3 working days
  • If product not in stock it can take up to 5 weeks
  • UPS is our official shipper
  • You will be sent a tracking number when your order has been shipped, please allow up to 12 hours for tracking information to be updated
  • Once you order leaves Louis De Poortere, it is out of our control. For questions and concerns about shipping, please concat UPS
  • Louis De Poortere will not be responsible for any items lost during shipping
  • Shipping fees are non-refundable

Returns and Replacements

  • We will not accept any items that have been washed and/or damaged
  • We do not reimburse shipping costs
  • Returns and exchanges wil be accepted within 14 days of delivery
  • Your account will be refunded within 14 days of receipt of your item(s) 
  • To return a product you only need to fill the "Return form" (received with the product) and send it back by email to Once we have got you Return Form we wil send UPS back for you product.

Return Address

Louis De Poortere
Rue de la Royenne 45 b
7700 Mouscron
Please accept cookies to help us improve this website Is this OK? Yes No More on cookies »