Delivery and Returns

Shipping & Delivery

To ensure you get your purchase as soon as possible we ship out all orders within 24 hours of payment from Monday to Friday.

  • Shipping countries: worldwide
  • Shipping cost: free for BENELUX (on collection products)
  • Average delivery time: 3 working days
  • If product not in stock it can take up to 5 weeks
  • UPS is our official shipper
  • You will be sent a tracking number when your order has been shipped, please allow up to 12 hours for tracking information to be updated
  • Once you order leaves Louis De Poortere, it is out of our control. For questions and concerns about shipping, please concat UPS
  • Louis De Poortere will not be responsible for any items lost during shipping
  • Shipping fees are non-refundable

Returns and Replacements

  • We will not accept any items that have been washed and/or damaged
  • We do not reimburse shipping costs
  • Returns and exchanges wil be accepted within 14 days of delivery
  • Your account will be refunded within 14 days of receipt of your item(s) 
  • To return a product you only need to fill the "Return form" (received with the product) and send it back by email to louis@ldp.be. Once we have got you Return Form we wil send UPS back for you product.

Return Address

Louis De Poortere
Rue de la Royenne 45 b
7700 Mouscron
Belgium 
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