Take Care is our way to make sure that we share responsibility in extending the life of your Ecorug and reclaiming it for recycling. Making returns easy through Take Care is what's needed to make the recycling of Ecorugs a possibility: it's easy for you and puts us in control of the process.
Through Take Care, we can both share a role in giving Ecorugs a circular life.
Learn more about our circularityHow it works
Seamless process
01. Maintenance
Keeping your Ecorug looking new is one of the best ways to give it a long life. That's why we've made every Ecorug machine washable and set out the perfect way to care for your new rug in our Take Care guidance.
Download our maintenance guide:
02. Return
Once your Ecorug has reached the end of its time with you, it's easy to return it. Use the QR code and serial number to arrange a free* return. It's a simple way to contribute to a more sustainable future.
03. Reuse or Recycle
Once your Ecorug finds its way back to us, we assess it and decide what to do. Rugs in good condition are cleaned, reconditioned and put up for second-hand sale. Those that can't be sold are sent to our recycling network to be returned to raw polyester material.
*Free return currently available only for EU countries (UK included).
Machine washable
Recycle me
To return your Ecorug for free*, please complete the form on our website with the exact information of the address where we should collect your rug.
To complete the request, please have the label of your rug located on the back to hand.
Once your request is received, you will be sent — as soon as possible — a return label, the exact date of collection by the carrier, and packing instructions.
Locate the label on the back of your rug
What you'll need:
- ▸ Your contact details (name, phone, email)
- ▸ Collection address
- ▸ The 14-digit serial number on your rug label
- ▸ A picture of the label (readable barcode)
More questions?
Check out our FAQ.
These Frequently Asked Questions bring together a series of questions and answers which can facilitate the understanding of certain subjects of our Ecorugs and Take Care Program.
FAQ
