Delivery and Returns


Dear client,

Following recommendations from our government and in order to ensure the health of our employees and their families, we have made the decision to temporarily close our business. It is an extremely difficult decision for all our employees, passionate about their profession and their desire to serve you, but it is the only one possible to meet the concern of not spreading the coronavirus epidemic, especially in Europe.

Although it is impossible to anticipate what will happen next, we are confident that, with everyone's help, the situation will improve quickly and that all of us will emerge stronger and united from this ordeal.

From Friday 20 March at 15.00 all deliveries of our products will be stopped. However a Louis De Poortere team will remain mobilised to register your requests and prepare them for processing as soon as possible after the resumption of our activities. For any information, request or order, please continue to send your email to [email protected]

Finally, we would like to offer our best wishes for your health, in particular to our large Louis de Poortere family, customers, suppliers and employees.

We are going through an unprecedented period of ​​uncertainty, but we are confident that we will come through this and we look forward to producing and delivering our beautiful rugs to you once again.

President of the Louis De Poortere Group.


Shipping & Delivery

To ensure you get your purchase as soon as possible we ship out all orders within 3 to 5 daysys of payment from Monday to Friday.

  • Shipping countries: worldwide
  • Average delivery time: 5 working days
  • Delivery during the weekend is not possible
  • If product not in stock it can take up to 6 weeks
  • UPS is our official shipper
  • You will be sent a tracking number when your order has been shipped, please allow up to 12 hours for tracking information to be updated
  • Once you order leaves Louis De Poortere, it is out of our control. For questions and concerns about shipping, please concat UPS or TNT. 
  • Shipping fees are non-refundable

Returns and Replacements

  • We will not accept any items that have been washed and/or damaged
  • We do not reimburse shipping costs
  • Returns and exchanges will be accepted within 14 days of delivery
  • Your account will be refunded within 14 days of receipt of your item(s) 
  • To return a product you only need to go to your orders in your Louis De Poortere's account and to click on "Return a product" or just fill in the "Return form" (received with the product) and send it back by email to [email protected] Once we have received you Return Form we will send UPS back for you product.

Return Address

Louis De Poortere
Rue de la Royenne 45 b
7700 Mouscron
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