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    Delivery and Returns

    Shipping & Delivery

    To ensure you get your purchase as soon as possible we ship out all orders within 3 to 5 days of payment from Monday to Friday.

    • Shipping countries: worldwide
    • Average delivery time: 5 working days
    • Delivery during the weekend is not possible
    • If product not in stock it can take up to 6 weeks
    • UPS and TNT are our official shippers. For big sizes, we use VSL as carrier.
    • You will be sent a tracking number when your order has been shipped, please allow up to 12 hours for tracking information to be updated
    • Once you order leaves Louis De Poortere, it is out of our control.For questions and concerns about shipping, please concat UPS or TNT. 
    • Shipping fees are non-refundable
    • Warning: Following Brexit, customs clearance and import costs as well as local taxes may be claimed by the carrier. The price of delivery does not include additional costs. This also applies to all countries outside the European Union. GOODS SHIPPED FROM BELGIUM

    Returns and Replacements

    • We will not accept any items that have been washed and/or damaged
    • We do not reimburse shipping costs

    • Returns and exchanges will be accepted within 30 days of delivery

    • Your account will be refunded within 30 days of receipt of your item(s) 

    • To return a product you only need to go to your orders in your Louis De Poortere's account and to click on "Return a product". Once we have received you Return Form and accepted it, you may resend the item or we will send a carrier to get the product back.


    Return Address
    Louis De Poortere
    Rue de la Royenne 45 b
    7700 Mouscron


    Forgot your password?

    • All your orders and returns in one place
    • The ordering process is even faster
    • Your shopping cart stored, always and everywhere


    Quick delivery
    30 days to exchange
    Book all over the world
    Accept all means of payment

    Customer Data

    Dear Customer,
    Under the GDPR rules, we are required to be able to provide you with the datawe hold and have obtained from you on our ordering platform.
    We are also required to be able to delete all your data upon simple requestafter verifying your identity.
    To check your identity, we ask you to make your request for access to your dataor deletion of data by sending an email to [email protected] using the same email address used to connect to this platform.

    Louis De Poortere Store 9.1 / 10 - 407 Reviews @ Kiyoh
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