Delivery and Returns
IMPORTANT INFORMATION REGARDING THE COVD-19 SITUATION IN BELGIUM
Shipping & Delivery
To ensure you get your purchase as soon as possible we ship out all orders within 3 to 5 daysys of payment from Monday to Friday.
- Shipping countries: worldwide
- Average delivery time: 5 working days
- Delivery during the weekend is not possible
- If product not in stock it can take up to 6 weeks
- UPS is our official shipper
- You will be sent a tracking number when your order has been shipped, please allow up to 12 hours for tracking information to be updated
- Once you order leaves Louis De Poortere, it is out of our control. For questions and concerns about shipping, please concat UPS or TNT.
- Shipping fees are non-refundable
Returns and Replacements
- We will not accept any items that have been washed and/or damaged
- We do not reimburse shipping costs
- Returns and exchanges will be accepted within 14 days of delivery
- Your account will be refunded within 14 days of receipt of your item(s)
- To return a product you only need to go to your orders in your Louis De Poortere's account and to click on "Return a product" or just fill in the "Return form" (received with the product) and send it back by email to [email protected] Once we have received you Return Form we will send UPS back for you product.
Louis De Poortere
Rue de la Royenne 45 b