Delivery and Returns

Shipping & Delivery


Dear customer,

We're currently closed for one month. Between the closure period from July 20th and August 18th, one shipping day will be organized on August 8th. Only rugs will be shipped on this day. No roll of carpet or runners will leave before the reopening. The rest will leave at the reopening scheduled on August 19th.

Please note that only stock items will leave our warehouse. For orders on production, the delivery time of 6 weeks applies from our reopening date !

During this period, our customer service will remain reachable but less responsive due to organized permanence.

We hope you have a nice and warm holiday season ! 

Kind regards,
Louis De Poortere Store

To ensure you get your purchase as soon as possible we ship out all orders within 24 hours of payment from Monday to Friday.

  • Shipping countries: worldwide
  • Average delivery time: 3 working days
  • Delivery during the weekend is not possible
  • If product not in stock it can take up to 6 weeks
  • UPS is our official shipper
  • You will be sent a tracking number when your order has been shipped, please allow up to 12 hours for tracking information to be updated
  • Once you order leaves Louis De Poortere, it is out of our control. For questions and concerns about shipping, please concat UPS or TNT. 
  • Louis De Poortere will not be responsible for any items lost during shipping
  • Shipping fees are non-refundable

Returns and Replacements

  • We will not accept any items that have been washed and/or damaged
  • We do not reimburse shipping costs
  • Returns and exchanges will be accepted within 14 days of delivery
  • Your account will be refunded within 14 days of receipt of your item(s) 
  • To return a product you only need to go to your orders in your Louis De Poortere's account and to click on "Return a product" or just fill in the "Return form" (received with the product) and send it back by email to Once we have received you Return Form we will send UPS back for you product.

Return Address

Louis De Poortere
Rue de la Royenne 45 b
7700 Mouscron
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