Delivery and Returns

Shipping & Delivery

To ensure you receive your purchase as quickly as possible, we ship all orders within 3 to 5 business days after payment, from Monday to Friday.

• Shipping countries: Worldwide
• Average delivery time: 5 business days
• Weekend delivery is not available
• If the product is not in stock, delivery may take up to 6 weeks
• We ship with GLS, UPS, DPD, DHL or TNT depending on the size and weight of the rug. For large widths, a special carrier is required and unfortunately does not provide a track & trace number.
• You will receive a tracking number once your order has been shipped. Please allow up to 12 hours for the tracking information to be updated.
• Once your parcel leaves the Louis De Poortere warehouse, it is beyond our control. You can track your parcel at any time via our tracking platform.
• Shipping costs are non-refundable.
• For orders to the United Kingdom: Customs clearance is handled automatically and VAT will be calculated and displayed when you select the destination country in your cart.

Returns and Replacements

• We will not accept any item that has been washed and/or damaged.
• We do not refund shipping costs.
• Returns and exchanges are accepted within 30 days of delivery.
• Return shipping costs are at your expense. The cost is approximately €15 for rugs up to 200 cm in length, and €30 for rugs larger than 200 cm.
• The return cost will be deducted from the refunded amount.
• Your account will be refunded within 30 days after we receive your item(s).
• To return a product, simply go to your orders in your Louis De Poortere Store account and click on “Return items”, or send an email to [email protected].
• Once your return request has been received and approved, you may return the product yourself or we will arrange a carrier to collect your rug.